Péssima experiência! Hotel sujo, da recepção aos corredores e quartos... carpetes imundos com sujeiras bem aparentes. Reservamos um apartamento com 2 quartos, ao chegarmos não havia disponibilidade e então separaram minha família nos colocando em dois quartos separados. Quartos sujos. Odor horrível no interior de um dos quartos. Carpete manchado. Ar Condicionado velho e extremamente barulhento. Pedimos a mudança de quarto e não fizeram nada! Não recomendo!

Ótima equipe! Buffet de café-da-manhã estava incluído. Sanduíches quentes pré-fabricados. Feitos na hora waffles foi um toque agradável. Fruta fresca. Aveia e pastéis. Os quartos são de bom tamanho. As camas eram apenas OK. Piscina pequena mas bem cuidada. Quadra de basquete e churrasqueira com poltronas confortáveis ​​e sofás na área externa. O único problema real que tive com o início foram os tapetes. Com toda a umidade na Flórida, é difícil não deixar os tapetes ficarem com um pouco de cheiro de mofo. O novo piso ajudaria muito a melhorar os quartos. Minha esposa é sensível ao cheiro almiscarado do tapete, então isso pode me impedir de voltar. Teria sido 5 estrelas sem este problema.

Staff was wonderful. The rooms are okay. The elevator needs work as when it takes off to go up you feel like you are on a amusement park ride. Alot of carpet everywhere. Rooms and Hallways.

Great staff! Breakfast buffet was included. Pre made hot sandwiches. Made to order waffles was a nice touch. Fresh fruit. Oatmeal and pastries. Rooms are a nice size. Beds were only OK. Small but well kept pool. Basketball court and barbecue area with comfortable seats and couches outside. The only real issue I had with the start was the carpets. With all the humidity in Florida, it's hard to not have the carpets get a little musty smell. New flooring would go a long way to improving the rooms. My wife is sensitive to the musky carpet smell, so that might preclude me from returning. It would have been 5 stars without this one issue.

A equipe da recepção do hotel não é nada acolhedora. Eu treino funcionários e líderes em hospitalidade e atendimento ao cliente e este hotel ficou aquém em várias áreas. Não há sinalização para informar onde fica a entrada. Eu literalmente fui para 2 portas, voltei para o carro e rodei todo o prédio procurando a entrada. Foi só quando vi outros convidados entrando que percebi onde era a entrada.Não havia ninguém na recepção quando cheguei e outros hóspedes também estavam esperando. Liguei para o telefone da recepção sem resposta. Liguei novamente e alguém atendeu e eu disse que estávamos esperando para fazer o check-in. A senhora sai não fala e teve uma atitude. Ela foi muito lenta com o processo. Os convidados estavam fazendo perguntas e ela não responderia até que eles perguntassem novamente. Eu tive que perguntar onde ficava o elevador e como chegar ao meu quarto.A piscina estava imunda. Havia folhas, sujeira e outras coisas na piscina. Parecia não ter sido limpo em meses. Eu me perguntei por que ninguém estava na piscina ou na área da piscina até eu ir. A banheira de hidromassagem estava quebrada, então não podíamos acessá-la.O quarto estava limpo, mas a TV continuava saindo. Os canais irão piscar e desligar para que não pudéssemos assistir tv.Não volto mais e não recomendo a ninguém.

This place is absolutely disgusting. Ants were crawling on nightstand. Bathroom sink was cracked. Holes in wall in various spots. Near the front door was what looked like a urine stain. The whole room smelled of mold and there were stains on the vents and ceiling from where the vents had probably never been cleaned. I expected much more from a Marriott owned hotel, especially in the city of Weston. I contacted customer service and spoke to hotel manager and neither were of much help. They kept saying sorry but couldn't come up with a satisiable resolution.

The hotel front desk staff is not welcoming at all. I train employees and leaders on hospitality and customer service and this hotel fell short in multiple areas. There is no signage to let you know where the entrance is. I literally went to 2 doors, got back in the car and drove all the way around the building looking for the entrance. It wasn't until I saw other guests entering that I realized where the entrance was. There was no one at the front desk when I arrived and other guests were waiting as well. I called the front desk phone no answer. I called again and someone answered and I told them we were waiting to be checked in. The lady comes out does not speak and had an attitude. She was very slow with the process. The guests were asking questions and she wouldn't response until they asked again. I had to asked where the elevator was and how to get to my room. The pool was filthy. There were leaves, dirt and other things in the pool. It seemed to not have been cleaned in months. I wondered why no one was in the pool or in the pool area until I went. The hot tub was broken so we couldn't access it. The room was clean but the TV kept going out. The channels will blink on and off so we couldn't enjoy watching tv. I will not be visiting again and would not recommend it to anyone.

Horrible experience. Was asked 5 times by staff if we were checking our soon, keep in mind we just checked in and had do not disturb tags on the door. The toilet wouldn't flush properly and had black mold growing all around the rim of the fill tank. This is just scratching the surface, the pool was dirty the hot tub was decommissioned and didn't tell guests this on their site. 27000 points wasted here Horrible place will not return.

Passei milhares de noites em centenas de hotéis, e este é, sem dúvida, o pior negócio com o qual já lidei. De ser ignorado por 5 minutos quando me aproximei da mesa, pois o funcionário estava no chão atrás da mesa vasculhando uma caixa. Sem reconhecimento, estarei bem com você, nada disso. Para ser entregue a um estagiário para que ele pudesse ajudar as pessoas de língua espanhola que vieram depois de mim, mas foram registradas muito antes de mim.Os problemas reais, porém, eram esses. Primeiro, foi-me dito pelo estagiário que a minha tarifa de quarto era $ 40-50 mais do que a tarifa reservada. Depois de mencionar que isso não deveria acontecer, caiu para cerca de US $ 30 a mais. O primeiro associado explicou então que uma reserva não é uma garantia, mas apenas uma sugestão, uma referência. A reserva me garantiu um quarto (mais sobre isso daqui a pouco), mas não uma tarifa.Tentei explicar aos dois que o Marriott tem uma reserva garantida para tarifa e tipo de quarto, e eles não poderiam me cobrar mais por capricho. Eles não iriam recuar, então eu disse a eles para me cobrarem o que fosse necessário, pois eu ligaria diretamente para a Marriott e resolveria o problema após o fato. Mostrei a reserva no meu telefone novamente, eles apertaram muitas teclas no computador e milagrosamente "encontraram" minha tarifa AAA no computador, me entregando uma chave……para um quarto que não era nada do que eu reservei. Parece que existem 3 tipos de quartos nesta propriedade - um com 2 camas queen size, um estúdio em plano aberto com uma cama king size e um tipo suíte, com uma cama king size em um quarto separado, com uma porta entre o quarto e a sala de estar . Eu sei. Olhei quando fiz a reserva. Olhei novamente quando entrei na sala designada. Eu olhei várias vezes para as descrições e fotos no site enquanto era repreendido pelo gerente geral. Reservei uma suíte, a um preço premium, não o estúdio que me foi dado pelo preço mais baixo.Aqui está o maior problema. Quando voltei para a recepção para corrigir a situação, explicando que havia reservado uma suíte, mas recebi um estúdio, o agente da recepção me disse: "O GERENTE NOS DISSE PARA DIZER A VOCÊ que cada quarto é uma suíte". Hmmm. Curioso. O quarto que custa menos para reservar é o "mesmo" que custa mais? Não.Depois de ir e voltar por muitos minutos, eles finalmente admitiram que alguns tinham "uma planta diferente", mas nenhum deles estava disponível. Sentei-me e liguei para a Marriott para explicar a situação a eles. Eles entraram em contato diretamente com o hotel e disseram que havia suítes king disponíveis, assim como eu havia reservado. Depois de explicar ao agente que eu não tinha intenção de fazer negócios com uma empresa que trata os clientes como eu havia sido tratado, eles conseguiram cancelar minha reserva e me ajudar a encontrar outro lugar para ficar.O agente da Marriott me ajudou a registrar uma reclamação contra o hotel. O gerente geral respondeu no dia seguinte com um pedido de desculpas que "atualizações" nem sempre estavam disponíveis e não podiam ser garantidas. Ela continuou me dizendo como eles estavam ocupados, esgotados na maioria das vezes, e que os quartos premium tinham um preço premium. Suspeito. Eu nunca lidei com um gerente tão condescendente, insultante e sem noção. O hotel me ofereceu alguns pontos, mas ainda não recebi uma resposta do Marriott diretamente ou a recompensa garantida, então aqui estou para recomendar que você evite este lugar completamente.Para mim, há apenas duas explicações. Um, incompetência grosseira. A equipe da recepção é tão mal treinada que é incapaz de fazer seu trabalho. Eles eram tudo menos amigáveis, eficientes, conhecedores ou qualquer uma das características de bons funcionários no campo da hospitalidade. Dois, fraude. A equipe da recepção tanto tentar me cobrar substancialmente mais do que minha reserva garantida. Então eles me atribuem o tipo de quarto mais barato do hotel, tentam me dizer que todos os quartos são iguais, me dizem que não há mais nada disponível, em uma noite em que eles estão esgotados e os visitantes pagam o dobro do que eu estava. Tudo muito coincidente, se você me perguntar.

I’ve spent thousands of nights in hundreds of hotels, and this is undoubtedly the worst business I’ve ever dealt with. From being ignored for 5 minutes when I approached the desk, as the associate was on the floor behind the desk rummaging through a box. No acknowledgement, I’ll be right with you, none of that. To being handed off to a trainee so he could help the Spanish speaking people who came in after me, but were checked in long before me. The real issues though were these. First, I was told by the trainee that my room rate was $40-50 more than the reserved rate. After mentioning that shouldn’t happen, it came down to about $30 more. The first associate then explained that a reservation is not a guarantee, but merely a suggestion, a reference. The reservation guaranteed me a room (more on that in a moment), but not a rate. I tried to explain to both of them that Marriott has a guaranteed reservation for rate and room type, and they couldn’t charge me more on a whim. They weren’t going to back down, so I told them to charge me whatever was necessary, as I would call Marriott directly and sort it out after the fact. I showed them the reservation on my phone again, they punched a lot of keys on the computer and miraculously "found" my AAA rate on the computer, handing me a key… …to a room that was not at all what I reserved. It seems there are 3 types of rooms at this property – one with 2 queen beds, an open floor plan studio with a king, and a suite type, with a king bed in a separate room, with a door between the bedroom and living area. I know. I looked when I booked. I looked again when I went in to the assigned room. I’ve looked over and over again at the descriptions and pictures on the website while being berated by the general manager. I booked a suite, at a premium price, not the studio I was given at the lower price. Here’s the biggest issue. When I went back to the front desk to rectify the situation, explaining that I had booked a suite but was given a studio, the front desk agent told me, "THE MANAGER TOLD US TO TELL YOU that every room is a suite." Hmmm. Curious. The room that costs less to reserve is the "same" as the one that costs more? Nope. After going back and forth for many minutes, they finally admitted that some had "a different floor plan", but none of those were available. I sat down and called Marriott to explain the situation to them. They contacted the hotel directly and was told that there were king suites available, just as I had reserved. After explaining to the agent that I had no intention of doing business with a business that treats customers as I had been treated, they were able to cancel my reservation and help me find another place to stay. The Marriott agent helped me file a complaint against the hotel. The general manager responded the next day with an apology that "upgrades" weren’t always available and couldn’t be guaranteed. She kept telling me how busy they were, sold out most of the time, and that premium rooms commanded a premium price. Suspicious. I’ve never dealt with a manager so condescending, insulting and clueless. The hotel did offer me a few points, but I have yet to receive a response from Marriott directly or the guaranteed recompense, so here I am to recommend you avoid this place altogether. To me, there are but two explanations. One, gross incompetence. The front desk staff are so poorly trained as to be incapable of doing their job. They were anything but friendly, efficient, knowledgeable, or any of the hallmarks of good employees in the hospitality field. Two, fraud. The front desk staff both try to charge me substantially more than my guaranteed reservation. Then they assign me to the cheapest room type in the hotel, try to tell me all the rooms are the same, tell me nothing else is available, on a night when they are sold out and walk-ins are paying twice what I was. All very coincidental, if you ask me.

Excelente experiência todo o fim de semana. Toda a equipe nos fez sentir em casa longe de casa. Tudo estava super limpo. A comida e as opções servem no café da manhã, todas saborosas, frescas e deliciosas. Tudo fica perto da Residência em Fez nosso fim de semana completo para fácil de viajar. Para baixo para o Gerente Geral fez tudo agradável. Voltaremos neste local. Obrigado por tornar o nosso fim de semana maravilhoso.nós precisamos

Recebemos um excelente serviço durante todo o tempo de nossa estadia. O Hotel foi extra limpo cheirava a frescura o tempo todo. A equipe completa foi muito experiente, útil e muito gentil. O brunch de café-da-manhã era muito fresco. A localização é fundamental. Tudo o que precisamos estava por perto. Vai voltar de novo e de novo .

Outstanding experience the entire weekend. The entire Staff made we feel at home away from home. Everything was extra clean. The food and choices serve for breakfast, were all tasty, fresh and delicious. Everything is close to Residence in Made our weekend complete to easy to travel. Down to the General Manager made everything enjoyable. We will return at this location. Thanks for making our weekend a wonderful one. we need

We received outstanding service the entire time of our stay. The Hotel was extra clean smelled freshness the entire time. The complete Staff was very knowledgeable, helpful and very kind. The Breakfast brunch was very fresh. Location is key. Everything we need was close by. Will return again and again .

Habitaciones muy limpias con cocina, microonda, lavaplato, fregadero y utensilios incluidos. Buenas camas. Desayuno incluido, tienen una estación caliente. Buena atención. Aceptan mascotas, creo que es uno de los pocos hoteles de la zona que aceptan mascotas Estacionamiento y wi fi basico gratuito. Tiene un pequeño gimnasio y una pequeña area de piscina y jacuzzi para handicaps tambien. Bien localizado, cercano a clinica, negocios y restaurants. Al lado del acceso a la autopista

Nos quedamos solo por que queda cerca de Cleveland Clinic y lo recomendaron. Pero es El peor hotel que me he quedado!! No hacen limpieza, olor a humedad en suite, sucio, mala atención, deje varios mensajes a managery nunca respondió , de tres teléfonos solo uno servia . No vuelvo a poner un pie en ese lugar, es una ratonera. No es nivel Marriott.

Estuve en el Residence Inn de Weston, Florida, con mi esposa por unos días. Quiero expresar mi absoluta satisfacción por lo bien que la pasamos. Estuvimos muy contentos por todo, la habitación estuvo perfecta, equipada con todo, muy limpio todo, el servicio excelente, el desayuno excelente,la piscina y el jacuzzi muy limpios y muy adecuados. Fuimos a descansar y pasarla bien y eso fue lo que sentimos, comfort y trato excelentes. Lo recomiendo porque es unos de los mejores hoteles que he estado. Agradezco y felicito a Cristian, Andrés y Shirley por el excelente trato, mi esposa y yo estamos muy contentos y nos gustaría regresar sin ninguna duda. Muchas gracias a todos ustedes !

Residence Inn made my family and I feel at home and comfortable for the time we stayed there. The staff were polite, friendly and very helpful. The manager was always welcoming and made us feel at...

Fantastic stay at the residence Inn. Great customer service, fast check in and while checking in we asked about shopping nearby and they gave us some great tips and even printed off a couple of...

From the check-in to the breakfast staff I felt appreciated that I was a guest at their hotel. The breakfast was full of good quality choices. Plenty of attractive seating. However, I found it too...

We were in the area for medical reason We needed a very quiet quiet room and asked the front desk if they can accommodate our request especially because Marriott boasts that they really take care of...

I’m really impressed by the friendliness of the staff and their professionalism. The crew did everything to make sure my stay was comfortable. From quick response times to any questions or concerns...

My family and I recently had the pleasure of staying at Residence Inn Weston. For the past two months, we were treated like royalty--the staffers more like friends than employees. I particularly...

At an Ambassador level Bonvoy elite member I have been to a lot of Marriotts and this one the better ones for this class of hotel. Parking is excellent with a lot of trees to shade your car, the...

When we arrived, we were welcomed by Britney who was very friendly and professional. We reserved a two-bedroom suite which was very spacious and clean. The grounds and common areas were also well...

This hotel is dreadful, the staff don’t follow any of the covid precautions. Rooms are never cleaned properly and smell musty. The manager is very rude and disrespectful, to everyone including her...