Hyatt Place Chantilly/Dulles Airport South
4994 Westone Plaza, Near Walney Visitor Center, Chantilly, VA 20151, United States
Rating
4.3
Travelers Choice
2021
Price Level
$$
房间
123
Pets
Yes
從 $ 1,480.39
Destination: Chantilly, Virginia VA
30
Jun
Transport From Columbus, John Glenn Columbus International Airport (CMH) to Washington, Washington Dulles International Airport (IAD)
United Airlines
6:00 am - Columbus, John Glenn Columbus International Airport (CMH)
7:23 am - Washington, Washington Dulles International Airport (IAD)
TIME
1h 23m
TRAVELERS
2 成人
0 bags
1h 23m
Nonstop
Flight Information
30
Jun
Hyatt Place Chantilly/Dulles Airport South, Chantilly
Price & Availability
Select your room
Standard King Room (Accessible) ·
Bed & Breakfast · King
Cancel free of charge before Mon, 17 Jun 2024
Standard 2 Double Room ·
Room Only · 2 Double
Cancel free of charge before Wed, 12 Jun 2024
Standard King Room ·
Room Only · King
Cancel free of charge before Wed, 12 Jun 2024
Standard 2 Double Room with Extra Bed ·
Bed & Breakfast · 2 Double
Cancel free of charge before Mon, 17 Jun 2024
Standard King Room with Extra Bed ·
Bed & Breakfast · King
Cancel free of charge before Mon, 17 Jun 2024
Standard Double Room ·
Room Only · Double
Cancel free of charge before Wed, 12 Jun 2024
Standard 2 Double Room ·
Bed & Breakfast · 2 Double Beds
Non Refundable
Standard King Room ·
Bed & Breakfast · 1 King Bed
Non Refundable
Standard 2 Double Room (Accessible) ·
Bed & Breakfast · 2 Double Beds
Non Refundable
Standard Quadruple Room ·
Bed & Breakfast · Quadruple
Package Rate
Cancel free of charge before Wed, 19 Jun 2024
Standard Queen Room (Accessible) ·
Bed & Breakfast · Queen
Cancel free of charge before Wed, 19 Jun 2024
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Excellent
4.3
967 reviews
5
401
4
225
3
102
2
51
1
41
Customers Review
Value 5
Location 4.7
Cleanliness 4.4
Comfort 4.4
Neighborhood 4.4
Amenities 4.2
Condition 4.3
Recomendation 83.5%
“Hyatt Place Chantilly was a recommended partner of our wedding venue for hotel blocks. We have communicated to them that they should stop referring guests to this location. The sales manager was exceedingly difficult to reach regarding reserving a block and making changes to the block. On multiple instances, we had to email, email again, and then call to get a hold of her, and the answer always was, “Oh, I was just about to email you.” That might have worked once but not three different times.
Two weeks before our wedding, she told us she would finalize the shuttle schedule with us for the complementary shuttle service the next week after the room block was finalized. When we called the next week, we were told she was on planned time off and that there was no one else at the hotel who could assist us. When there is a department of one and that one person is not performing, it is a recipe for disaster.
We also had difficulties with the complementary shuttle. The sales manager told us there would be an onscreen prompt for the concierge when guests checked in to notify them there was a shuttle and to select a time on the shuttle sign-up sheet at the front desk. When I arrived to check in for my own room the day before the wedding, there was no sign-up sheet at the front desk. I asked the concierge where it was, and she had it filed away. No one had signed up. I then asked if she informed guests there was a shuttle option like the sales manager had said she would. The concierge said that she had not because it was guests’ responsibility to inquire about it, not hers to inform them. She also said there was no on-screen prompt when I mentioned the sales manager said there would be one. So, either the sales manager misled us about the nature of how their system works, or the concierge was not doing her job.
To make matters worse, the concierge was extremely rude throughout this process and told me when I expressed my frustration over how difficult they had been for weeks that I “need to calm down.” In her assessment, I was the one being a problem, not this location and its employees.
To cap everything off, my parents’ room wasn’t ready when they checked in (despite being told it was ready for early check-in when they called ahead), and my father couldn’t check in without my mother present since she was the one who actually made the reservation, even though he had the card on file and has his name on the card too.
AVOID THIS LOCATION.”
— Shane Hand
“Hyatt Place Chantilly was a recommended partner of our wedding venue for hotel blocks. We have communicated to them that they should stop referring guests to this location. The sales manager was exceedingly difficult to reach regarding reserving a block and making changes to the block. On multiple instances, we had to email, email again, and then call to get a hold of her, and the answer always was, “Oh, I was just about to email you.” That might have worked once but not three different times.Two weeks before our wedding, she told us she would finalize the shuttle schedule with us for the complementary shuttle service the next week after the room block was finalized. When we called the next week, we were told she was on planned time off and that there was no one else at the hotel who could assist us. When there is a department of one and that one person is not performing, it is a recipe for disaster.We also had difficulties with the complementary shuttle. The sales manager told us there would be an onscreen prompt for the concierge when guests checked in to notify them there was a shuttle and to select a time on the shuttle sign-up sheet at the front desk. When I arrived to check in for my own room the day before the wedding, there was no sign-up sheet at the front desk. I asked the concierge where it was, and she had it filed away. No one had signed up. I then asked if she informed guests there was a shuttle option like the sales manager had said she would. The concierge said that she had not because it was guests’ responsibility to inquire about it, not hers to inform them. She also said there was no on-screen prompt when I mentioned the sales manager said there would be one. So, either the sales manager misled us about the nature of how their system works, or the concierge was not doing her job.To make matters worse, the concierge was extremely rude throughout this process and told me when I expressed my frustration over how difficult they had been for weeks that I “need to calm down.”In her assessment, I was the one being a problem, not this location and its employees.To cap everything off, my parents’ room wasn’t ready when they checked in (despite being told it was ready for early check-in when they called ahead), and my father couldn’t check in without my mother present since she was the one who actually made the reservation, even though he had the card on file and has his name on the card too.AVOID THIS LOCATION.”
— Shane Hand
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